Contact Us
At Les Croupiers Casino, we strive to provide the best possible experience for our customers. If you have any questions or concerns about your account, a game, or one of our services, please don't hesitate to reach out.
Customer Support Availability
Our customer support team is available on-site at Capital Retail Shopping Park during operating hours. You can also contact us by phone, but we recommend visiting in person for more complex issues.
On-Site Support
Face-to-face support is provided immediately by reception, gaming staff, and management. We understand the importance of timely assistance and will do our best to resolve your issue as quickly as possible.
Phone Support
If you prefer to contact us over the phone, please call +44 29 2038 2810 during operating hours. Please note that our support team may be busy during peak periods.
Support Hours
Our customer support team is available on-site from afternoon until early morning (often 2:00 pm – 5:00 am depending on day). During these hours, we will do everything possible to assist you with your issue.
Help-Centre and FAQ Access
We have compiled a list of frequently asked questions (FAQs) that may provide the answer you're looking for.
Responsible Gambling Assistance
If you or someone you know is struggling with problem gambling, we urge you to contact us immediately. Our team can guide you through responsible gaming practices and offer support where needed.
Technical Support
For technical issues related to our website or systems, please don't hesitate to reach out to our customer support team. We will do everything possible to resolve the issue promptly.
Complaint or Dispute Guidance
If you have a complaint about your experience with us, please let us know in writing using the contact details below. Our management and support teams work diligently to ensure all issues are resolved fairly and efficiently.
Communication Response Expectations
We aim to respond to all communication within the same day for general inquiries during operating hours. Please note that response times may vary depending on the complexity of your issue or the volume of incoming requests.
Account-Security Assistance
To keep your account secure, please notify us immediately if you suspect any unauthorized activity. Our support team is here to assist with all account-related matters and answer any security questions you may have.
Mobile and Desktop Support Accessibility
Our website and mobile app are designed for optimal accessibility on both desktops and smartphones. If you experience technical difficulties or encounter issues accessing our services, please reach out to our customer support team.
Multilingual Support
While primarily English-speaking, our staff can converse in Welsh. Please do not hesitate to ask if language becomes a barrier during your interaction with us.
Preferred Contact Methods
Please use the contact method that suits you best: phone call or on-site visitation is usually preferred for complex issues, while email and live chat are more suitable for less pressing matters or general inquiries.
Self-Service Help Options
For simple queries or assistance, please try our self-service support options such as our FAQ help centre before contacting us directly.
